Frequently Asked Questions
If we have not answered your question below, please feel free to contact us at news@amtsociety.org.
FAQ List
General Software Settings
Please address the following settings to eliminate most technical problems (including issues related to viewing seminars, taking exams and printing certificates):
- Make sure you are using the latest version of Internet Explorer or Netscape and that you have adequate bandwidth (56K or higher baud rate). Problems may occur when using other browsers.
- In Internet Explorer, go to Tools > Internet Options and under Temporary internet files click "Delete Cookies", "Delete Files", and "Clear History".
- Select the Security Tab and make sure that the Security level is at or below Medium
4. Select the Privacy tab and make sure that Medium or below is selected and also that “Block pop-ups” is unchecked
5. Make sure that you have downloaded the latest version of JAVA from www.java.sun.com, and then under the Advanced tab, make sure that the “Use Java” box is checked.
- Go to Start > Control Panel. Depending on what type of internet connection you are using, check to see if there is a Windows Firewall icon. If there is, click on the Windows Firewall and click Disable Firewall. Note: When you are finished with the seminars, you will want to re-enable your firewall.
- If you are using an anti-virus program, be sure to disable any firewall associated with that program. Note: When you are finished with the seminars, you will want to re-enable your firewall.
This series of steps should eliminate most technical problems. Be sure to shut down and restart you computer for all changes to take effect prior to starting the seminars.
If you still have problems, try using another internet browser.
If you are still encountering problems and you are trying to view seminars from your work computer, it may be a network limitation of your company. Please contact your network administrator.
If you are still experiencing problems, please send an email explaining your problem to news@amtsociety.org.
Thanks for your patience.
Frequently Asked Questions List
Is there a sample Webcast available so I can verify that it works on my computer before I become a member?
I'm not an IA. Can I still take these seminars?
Will my local FSDO recognize this as approved training?
How many courses do I need to complete the training for IA renewal?
Nothing happens when I click the seminar I want to watch.
When I click "Launch Presentation" the program partially loads and then stops.
The media player does not appear in the console or is not functioning properly.
The slide presentation does not advance even though the audio advances.
My slides do not finish loading before the audio moves on to the next slide.
How long do I have access to the quiz link slide in the console?
When I click the button to Submit to Post Test, nothing happens or a blank screen opens.
What happens if I fail the quiz? Will I have to re-take the whole presentation?
How long will it take to get my certificate?
When I complete the quiz and click “submit”, nothing happens.
Is there a sample Webcast available so I can verify that it works on my computer before I become a member?
At this time we do not have a sample webcast available, but you CAN test your system by clicking here. You should also view our system requirements to ensure the program will run properly on your computer.
Back to FAQ list.
I'm not an IA. Can I still take these seminars?
Of course! Any maintenance professional is welcome to participate in these seminars. In addition to IA renewal credit, all seminars are approved for credit towards the FAA AMT Awards Program.
Back to FAQ list.
Will my local FSDO recognize this as approved IA renewal training?
Yes. Each certificate will have a nationally recognized FAA approval number on it.
Back to FAQ list.
How many courses do I need to complete the training for IA renewal?
Each course is credited for 1 hour of IA renewal training. You must complete 8 hours of training to be eligible for IA renewal.
Back to FAQ list.
Nothing happens when I click the seminar I want to watch.
This is likely a pop-up issue. Don't assume that because you've disabled your pop-up blocker, that you have no pop-up blocker. The latest versions of Internet Explorer (as well as add-ons such as the 'Google Toolbar') incorporate a pop-up blocker. AMTSociety's seminars utilize pop-up technology, so one way to disable most blockers is to hold down the CTRL key wile you click the link to launch any item.
Back to FAQ list.
When I click "Launch Presentation" the program partially loads and then stops.
This is likely a problem with your connection speed. Online seminars are best view with a high-speed internet connection.
Back to FAQ list.
The media player does not appear in the console or is not functioning properly.
The seminars can be viewed with either Real Audio Player or Windows Media Player. If one player does not work properly on your computer, please download and try the other player. They can be downloaded for free from the “Launch Presentation” page.
Back to FAQ list.
The slide presentation does not advance even though the audio advances.
This is likely a connection speed issue. If you have verified you have a good connection speed, it may also be related to Windows Media Player or Real Player. Please download the latest version of the program you are using.
Back to FAQ list.
My slides do not finish loading before the audio moves on to the next slide.
If your slides are not loading fast enough, you can click the pause button on your player to pause the audio until the slide is completely loaded.
Also, let your console preload. The event consoles are set to pre-load all the slides in the browser cache, which means the file format (PNG) should not cause the slides to load more slowly than the audio stream.
Back to FAQ list.
How long do I have access to the quiz link slide in the console?
The quiz link slide is set to appear in the console window for 5 minutes. We recommend you click the link to open the quiz as soon as the slide appears.
Back to FAQ list.
When I click the button to Submit and Proceed to Post Test, nothing happens or a blank screen opens.
This is related to a pop-up blocker issue. Make sure to run through the general software settings, and then hold down your CTRL key when you press the Submit and Proceed To Post Test button. Note: You don't have to watch the program again, simply slide the progress bar(found directly below the play button) to the 95% position where you see the slide for Submit and Proceed to Post Test.
Back to FAQ list.
What happens if I fail the quiz? Will I have to re-take the whole presentation?
No. Once the presentation is loaded on your computer, you can go back to any point in the presentation to review any portion of it you wish. You can then re-take the quiz.
Back to FAQ list.
How long will it take to get my certificate?
Once you complete the seminar and successfully pass the verification quiz at the end, you will be directed to a web page with your certificate of completion. Once there, you can print out your certificate. Note: The certificate may take a couple of minutes to load.
Back to FAQ list.
When I complete the quiz and click “submit”, nothing happens.
It is likely that you are not using the latest version of JAVA. Please follow the instructions for the configuration procedures, be sure to download the latest version of JAVA from java.sun.com, reboot your computer, and try again.
Back to FAQ list.
How can I access my certificate after I have passed the quiz? What if I do not have access to a printer?
You must have access to a printer in order to print out your certificate. Your certificate will open in a pop-up window upon successful completion of the quiz. However, if you wish to access your certificate at a later time, open the presentation you wish to print the certificate for. Move the audio slide towards the end of the presentation. Click Submit and Proceed to Post Test You will not need to retake the quiz, if you have already completed and passed it. Instead it will automatically generate your certificate. You will not be able to access your certificates after March 31st.
Back to FAQ list.
These are the same presentations as last year. Can I watch the same presentations again for next year's IA renewal?
You can watch the same presentation again for next year's IA renewal. We hope to add additional seminars, however there are no definitive plans at this time.
Back to FAQ list.
I get this error message when I click Submit and Proceed to Post Test: “You do not appear to be registered for this event.”
This is likely an issue with your cookies. Please follow the guidelines in the General Software Settings section.
Back to FAQ list.